PRIVACY POLICY
Information We Collect
Personal Information
We may collect:
- First and last name
- Email address
- Phone number
- Company name
- Website URL
- Billing information (if applicable)
- Marketing budget (if voluntarily submitted)
Automatically Collected Information:
- IP address
- Browser type
- Device type
- Pages visited
- Session duration
- Referral source
- Cookies and tracking data
Information is collected through contact forms, audit requests, analytics tools, cookies, CRM systems, and advertising platforms.
How We Use Your Information
We use information to:
- Provide SEO audits and consultations
- Deliver contracted services
- Improve website functionality
- Analyze traffic and marketing performance
- Send service-related communications
- Send marketing emails (with consent)
- Comply with legal obligations
We do not sell personal data.
Legal Basis for Processing (GDPR Compliance)
For users located in the European Economic Area (EEA), we process data under:
- Consent
- Contractual necessity
- Legitimate business interest
- Legal obligation
Users may withdraw consent at any time.
CCPA / CPRA Notice (California Residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:
- Know what personal data is collected
- Request deletion of personal data
- Request correction of inaccurate data
- Opt-out of sale or sharing of personal data
- Limit use of sensitive personal information
- Not be discriminated against for exercising privacy rights
We do not sell personal information.
To exercise rights, email: contacto@navgenmedia.cl
Verification of identity may be required before processing requests.
Data Sharing
We may share information with:
- Web hosting providers
- CRM platforms
- Analytics providers (e.g., Google Analytics)
- Email marketing tools
- Advertising platforms (e.g., Google Ads, Meta Ads)
- Payment processors
All vendors are required to implement reasonable security measures.
International Data Transfers
If you are located outside the country where our servers are located, your information may be transferred internationally. We implement reasonable safeguards for such transfers.
Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Legal compliance
- Dispute resolution
- Legitimate business purposes
Data Security
We implement administrative, technical, and physical safeguards to protect personal data. However, no digital system is 100% secure.
Your Rights (International Users)
Depending on jurisdiction, you may have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
Requests may be submitted to contacto@navgenmedia.cl